Refund Policy

We want you to be completely satisfied with TutorsDial. Please read this policy carefully before making any payment.

1. Teacher Subscription Plans

Subscription fees (Basic, Premium, Elite) are charged monthly or annually in advance.

• Within 24 hours of purchase: A full refund may be requested if no applications have been made using the plan during this period. Contact us at support@tutorsdial.com within 24 hours of payment.
• After 24 hours: Subscription fees are non-refundable once the billing period has commenced and plan features have been accessed.
• Annual plans: If you have purchased an annual plan and have not used the plan for more than 30 days, you may request a pro-rated refund for the unused months. No pro-rated refunds apply after 30 days.
• Cancellation: You may cancel your subscription at any time. Cancellation stops future billing; the plan remains active until the end of the paid period.

2. Student Requirement Posting Fee

• Before posting: If payment was made but the requirement was not yet posted due to a technical error on our platform, a full refund will be issued within 5–7 business days.
• After posting: Once a requirement is successfully posted and visible to teachers, the posting fee is non-refundable — regardless of whether applications are received.
• Duplicate payment: If you were charged twice for the same requirement, contact us within 7 days and we will refund the duplicate charge immediately.

3. Non-Refundable Situations

No refunds will be issued in the following cases:

• Dissatisfaction with a teacher's tutoring quality (tutoring is arranged independently between teacher and student).
• Failure to find a suitable teacher through the Platform.
• Account suspension or termination due to violation of our Terms & Conditions.
• Change of mind after the 24-hour window for subscriptions.
• Unused portions of a monthly subscription.

4. How to Request a Refund

To initiate a refund, please email us at support@tutorsdial.com with:

• Your registered email address.
• The Razorpay payment ID (found in your payment confirmation email).
• Reason for the refund request.

We will respond within 2 business days. Approved refunds are processed within 5–7 business days and credited to the original payment method.

5. Payment Disputes

If you initiate a chargeback or payment dispute with your bank before contacting us, your account may be suspended pending investigation. We encourage you to contact our support team first — most issues can be resolved quickly.

6. Changes to This Policy

TutorsDial reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Refund requests will be governed by the policy in effect at the time of payment.

7. Contact Us

For refund requests or questions: support@tutorsdial.com